Please copy the below into the URL bar:
171122-Communication-skills-1-benefits-of-effective-communication-for-patients.pdf
171220-Communication-skills-2-overcoming-barriers-to-effective-communication.pdf
180117-Communication-skills-3-Non-verbal-communication.pdf
140218-Communication-4-the-influence-of-appearance-and-environment.pdf
180314-Communication-5-Effective-listening-and-observation-skills.pdf
180425-Communication-6-difficult-and-challenging-conversations.pdf
2. Post any questions you have on the lecture material on the Module Discussion Forum.
3. Take a read through the presentations in apply and ensure you feel confident to discuss within lectures
4. Watch the videos below in preperation for the ‘apply’ session
Breaking Bad news
Motivational Interviewing
The importance of Body Language
Benefits of Effective Communication
What happens when communication goes wrong in healthcare
Appearance, Environment and the messages they passively send
Learning outcomes
By the end of this week you should be able to:
To develop effective communication in knowledge, skills and judgement
To understand the importance, barriers and processes behind breaking bad news
To define the four principles of motivational interviewing
To demonstrate the ability to use non-verbal communication techniques to benefit others and to interpret others range of non-verbal signals
To understand the larger impact if communication goes wrong resulting in confusion, friction, frustration and a difficult environment
To understand how unintended messages are transmitted by personal appearance and the work environment