during a class lecture mr alan e gallo chief financial officer of redstone hospitali 691571

During a class lecture, Mr. Alan E. Gallo, chief financial officer of Redstone Hospitality, shared some controls incidents with the students. He mentioned that a hotel received a complaint letter and a laundry bill from a guest. This guest claimed that food was spilled on his wife’s dress, and he would like the hotel to pay for the laundry bill of an amount less than $10. To make the case more convincing, the guest also mentioned that he was a friend of another frequent guest of this establishment. When investigating the matter, the controller called the number on the laundry bill, trying to confirm the incident with the cleaner, and found that the cleaner did not exist. Most people will pay the small bill to take care of the complaint and move on to the next issue. The moral of the story: It is not the amount that matters; it is the principle. Follow set procedures and catch those crooks.