JYC Investments selected six performance measures. Link the six measures to the four perspectives of the balanced scorecard by filling in the following blanks.
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1. Financial |
Employee satisfaction |
Linked to Perspective Number? |
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2. Customer |
Branch costs |
_________________________ |
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3. Learning and growth |
Branch profitability |
_________________________ |
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4. Internal business processes |
Employee learning |
_________________________ |
|
|
Regulatory violations |
_________________________ |
|
|
Customer satisfaction |
_________________________ |