Consider the following quality cost report:

Year 1 Year 2 Year 3
Prevention $1,775 $1,650 $1,650
Appraisal $2,500 $2,500 $2,500
Internal failure $2,400 $2,600 $2,900
External failure $2,500 $2,900 $3,300
Total quality costs $9,175 $9,650 $10,350
Total revenues $400,000 $420,000 $445,000

Do you believe this firm’s quality initiatives have been successful?
Be sure to justify your opinion with specific information from the quality report.

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Question #5 Consider the following quality cost report: ?Year 1?Year 2?Year 3??Prevention ?$1,775 ?$1,650 ?$1,650??Appraisal?$2,500 ?$2,500 ?$2,500 ??Internal failure?$2,400 ?$2,600 ?$2,900 ??External failure?$2,500 ?$2,900 ?$3,300 ??Total quality costs?$9,175 ?$9,650 ?$10,350??Total revenues?$400,000 ?$420,000 ?$445,000 ?? Do you believe this firm’s quality initiatives have been successful? Be sure to justify your opinion with specific information from the quality report.

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