Worldwide Air, Inc., has two divisions organized as profit centers, the Passenger Division and the Cargo Division. The following divisional income statements were prepared:

 

Passenger Division

Cargo Division

Revenues

 

$600,000

 

$600,000

Operating expenses

 

300,000

 

250,000

Income from operations before

 

 

 

 

service department charges

 

$300,000

 

$350,000

Less service department charges:

 

 

 

 

Training

$50,000

 

$50,000

 

Trip scheduling

60,000

 

60,000

 

Reservations

80,000

190,000

80,000

190,000

Income from operations

 

$110,000

 

$160,000

The service department charge rate for the service department costs was based on revenues. Since the revenues of the two divisions were the same, the service department charges to each division were also the same.

The following additional information is available:

 

Passenger

Cargo

 

 

Division

Division

Total

Number of personnel trained

40

10

50

Number of trips

30

50

80

Number of reservations requested

4,000

4,000

a. Does the income from operations for the two divisions accurately measure performance?

b. Correct the divisional income statements, using the activity bases provided above in revising the service department charges.