Mid Coast Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F (financial).
1. Flight attendant training sessions attended
2. Customer complaints
3. Percentage of on time departures
4. Market value
5. Percentage of ground crew trained
6. Return on investment
7. On time flight percentage
8. Accidents or safety incidents per mile flown
9. Number of reports of mishandled or lost baggage
10. Cash flow from operations
11. Time airplane is on ground between flights
12. Airplane miles per gallon of fuel
13. Revenue per seat
14. Cost of leasing airplanes