Many fast food restaurants compete on lean business concepts. Match each of the following activities at a fast food restaurant with the lean business concept it strives to achieve. Some activities might relate to more than one lean business concept.
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1. Clean tables and floors |
a. Just in time (JIT) |
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2. Orders filled within three minutes |
b. Continuous improvement (CI) |
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3. Standardized food making processes |
c. Total quality management (TQM) |
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4. Courteous employees |
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5. Food produced to order |
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6. New product development |
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7. Customer satisfaction surveys |
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8. Continually changing menus |
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9. Drive through windows |
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10. Standardized menus from location to location |