Following are three separate events affecting the managerial accounting systems for different companies.

Match the management concept(s) that the company is likely to adopt for the event identified. There is some overlap in the meaning of customer orientation and total quality management and, therefore, some responses can include more than one concept.

Event

Management Concept

1. The company starts measuring inventory turnover and discontinues elaborate inventory records. Its new focus is to pull inventory through the system.

a. Total quality management (TQM)

2. The company starts reporting measures
on customer complaints and product
returns from customers.

b. Just in time (JIT) system

3. The company starts reporting measures
such as the percent of defective products
and the number of units scrapped.

c. Continuous improvement (CI)

d. Customer orientation (CO)