Not urgent but important are the tasks languishing in your drawer. To resolve these, follow the example of the best manager I came across in my 45-year career. He would arrive at work at 6.00 am every day. Seldom did his phone ring before 9.00 am. He used this quiet time to deal with the important but not urgent stuff. Working in the morning is more productive than at night as you will be fresher and there will be fewer people around to distract you. If you follow this approach and invest a little time up front you”ll reduce the number of urgent problems you have to deal with, as you will have eliminated their cause at source (see Question 20).