midcoast airlines uses the following performance measures class 371692

Aug 29, 2021 | Uncategorized

MidCoast Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F (financial).

1. Percentage of ground crew trained _________

2. On time flight percentage _________

3. Percentage of on time departures _________

4. Market value _________

5. Flight attendant training sessions attended _________

6. Revenue per seat _________

7. Customer complaints _________

8. Time airplane is on ground between flights _________

9. Number of reports of mishandled or lost baggage _________

10. Cash flow from operations _________

11. Accidents or safety incidents per mile flown _________

12. Airplane miles per gallon of fuel _________

13. Return on investment _________

14. Cost of leasing airplanes _________