Question 1
Briefly introduce the subject and describe its key business or operations. Appraise how it plans and manages quality. (
6 marks)
Question 2
Analyse how quality can be used to support the strategies of the subject in the areas of:
- Cost
- Differentiation
- Focus or another generic strategy (12 marks)
Question 3
Envisage a certain work process of the subject that may have quality issues. Formulate a plan to implement the Six Sigma DMAIC process to improve the work process. Compare various quality tools and recommend
ONE (1)
quality tools for each step of DMAIC. You must describe how the quality tool that you recommend can be used for each step of DMAIC. (
20 marks)
Question 4
Discuss any
FOUR (4) building blocks of the quality management system and analyses what the subject must do in each block to create quality. (
12 marks)
Question 5
Compare various types of quality audits, and recommend
TWO (2) types of audits suitable for the subject. Explain how those audits can help to assess whether subject’s quality efforts are practiced correctly and effectively. (
10 marks)
Question 6
Discuss
Five (5) key learning points that you have acquired from working on this assignment. (
5 marks)
……………………………………………………..End of ECA Paper……………………………………………………….
BUS 363 Total Quality Management End of Course Assessment January Semester 2013 ECA Submission Deadline: 10 April 2013, 12noon. Important: Prepare a report addressing the following question in order, in no more than 10 pages. Indicate all reference in order in the reference list. You are required to identify a real company (or a business unit) in Singapore for your report. Background Total Quality Management (TQM) may be defined as “managing the entire organizations so that it excels on all dimensions of products and services that are important to the customer.” TQM received enormous recognition and adaptation starting in the 1980s in answer to the increasing need for firms to compete on a quality basis. Since the late 1980s, publications have been touting the reasons why TQM have succeeded and failed in many organisations. The reviews were mixed, but generally in favour of a comprehensive quality management system. Most quality experts agree that the reasons for failure of TQM are usually poor management execution of the system. Requirements: You are to study the quality issues and quality management implementation at a company that you are currently working for or familiar with. Indicate the name of the company for your report. It must be a real company (or a business unit). The real company (or a business unit) is hereafter called the “subject”. Question 1 Briefly introduce the subject and describe its key business or operations. Appraise how it plans and manages quality. (6 marks) Question 2 Analyse how quality can be used to support the strategies of the subject in the areas of: Cost Differentiation Focus or another generic strategy (12 marks) Question 3 Envisage a certain work process of the subject that may have quality issues. Formulate a plan to implement the Six Sigma DMAIC process to improve the work process. Compare various quality tools and recommend ONE (1) quality tools for each step of DMAIC. You must describe how the…
Attachments:
BUS 363 TQM E….doc