Match the following lettered terms on the left with the appropriate numbered descriptions on the right.
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a. Balanced scorecard |
1. An expression of how a firm’s products or services meet customers’ needs |
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b. Mission statement |
2. The package of decisions regarding performance measurement and evaluation |
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c. Performance management |
3. An expression of a future state that is better than present |
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system |
4. An expression of organizational culture |
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d. Process productivity |
5. Relationship between total units and value added time |
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e. Process quality yield |
6. Number of good units produced and sold within a specified time period |
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f. Throughput |
7. An integrated business performance measurement model |
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g. Values statement |
8. All endeavors helping a firm to achieve its goals |
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h. Vision statement |
9. Good units produced and sold relative to total units |
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i. None of the above |
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