Match the following lettered terms on the left with the appropriate numbered descriptions on the right.

a. Balanced scorecard

1. An expression of how a firm’s products or services meet customers’ needs

b. Mission statement

2. The package of decisions regarding performance measurement and evaluation

c. Performance management

3. An expression of a future state that is better than present


4. An expression of organizational culture

d. Process productivity

5. Relationship between total units and value added time

e. Process quality yield

6. Number of good units produced and sold within a specified time period

f. Throughput

7. An integrated business performance measurement model

g. Values statement

8. All endeavors helping a firm to achieve its goals

h. Vision statement

9. Good units produced and sold relative to total units

i. None of the above