you have been hired as a consultant by a company that manufactures toys from plastic 572434

You have been hired as a consultant by a company that manufactures toys from plastic stocks and resins. The company management is presently wrestling with ways to improve the quality of its products. Evidence of quality problems is everywhere: high rates of product defects, many customer returns, poor rate of customer retention, and high warranty costs. Top management has traced virtually all quality related problems to the production department. Production workers in the company are paid based on a flat hourly rate. No bonuses are paid based on corporate profits or departmental performance measures. As the outside consultant, prepare an oral report to present to the top management of your client discussing how open book management could be applied to address the quality problems. At a minimum, include in your report the following: how quality information would be conveyed to workers, how workers would be trained to understand the information, and how incentives would be established for improved quality performance.