Performance Measures
E 3. Beva Washington wants to measure her division’s product quality. Link an appropriate performance measure with each balanced scorecard perspective.
|
Product Quality |
Possible Performance Measures |
|
1. Financial (investors) |
a. Number of defective products |
|
2. Learning and growth |
returned |
|
(employees) |
b. Number of products failing |
|
3. Internal business processes |
inspection |
|
4. Customers |
c. Increased market share |
|
d. Savings from employee suggestions |