Balanced Scorecard
E 2. Valient Online Products is considering adopting the balanced scorecard and has compiled the following list of possible performance measures. Select the balanced scorecard perspective that best matches each performance measure.
|
Performance Measure |
Balanced Scorecard Perspective |
|
1. Economic value added |
a. Financial (investors) |
|
2. Employee turnover |
b. Learning and growth (employees) |
|
3. Average daily sales |
c. Internal business processes |
|
4. Defect-free units |
d. Customers |
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5. Number of repeat customer visits |
|
|
6. Employee training hours |
|