1.Which of the following is considered a major process flow structure?

  • Lead Time
  • Fabrication
  • Lean Manufacturing
  • Project

2.ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?

  • Certification is sought by any firm assuming they pay annual dues.
  • 2nd Party where a customer audits its supplier
  • 3rd Party where a qualified national or international standards/certifying agency serves as an auditor
  • 1st Party where a firm audits itself against ISO standards

3.Which of the following is ISO 14000 primarily concerned with?

  • Quality management
  • Time management
  • Continuous improvement management
  • Environmental management

4. Which is the one correct value stream principle?

  • Look for efficiencies in the factory, office, physical, procedural, and technical operations.
  • Eliminate waste that stops, slows down, or diverts the value stream.
  • Concentrate on speeding up value-adding operations rather than removing waste.
  • Keep the value stream moving at minimum velocity.

5. What is the starting point in developing a capacity plan for a health care operation?

  • Determining the effective capacity over time
  • Estimating design capacity
  • Forecasting patient demand for a reasonable length of time
  • Discovery of the bottleneck operation