Some studies indicate the best approach for transformational change may have the chief executive officer create an atmosphere for change and establish a reward system but let others decide how to initiate change but carefully set limits for the program and begin establishing a vision
Which of the following statements is true with regard to the effectiveness of tactics?
The combination of a soft tactic with reasonable persuasion is more effective than a combination of two hard tactics.
Soft tactics are less effective than hard tactics when used individually
Individuals from collectivist cultures are typically more likely to use soft tactics that reflect personal power.
All tactics are equally effective with regard to upward influence.
Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?
Reward power
Legitimate power
Coercive power
Referent power
Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.
reinforcement of training
applicability of training
negative transfer of training
simulation of training
Deming s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
Continuous improvement
Standard deviation
Project management
Control charting
Which of the following is an element that addresses elimination of waste under lean production?
Minimized run times
Production ahead of demand
Group plant loading technology
Kanban production control system
Conflicts can be resolved by withdrawing from them or suppressing them. This conflict-management technique is known as ________.
forcing
compromising
avoiding
accommodating
Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?
Refusing to comment on issues that appear to be controversial and unfair
Creating a more informal communication environment at the workplace
Initiating disciplinary action against the employee who started the rumor
Encouraging employees to communicate their concerns and suggestions
A project can be segmented into which of the following
Events
Success markers
Sub-jobs
Work packages
Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.
abandon
predict
accept
assign
Which of the following is one of Dr. Eli Goldratt’s rules of production scheduling for optimized production technology
Do not allow bottlenecks to govern the flow of the line.
An hour saved at a bottleneck operation does not increase the process flow.
If you lose an hour at a bottleneck it is better than making scrap.
Utilization and activation of a resource are not the same
When an employee volunteers to run a canned food drive, this is an example of
job satisfaction
organizational citizenship behavior
employee happiness
employee productivity
In order to make their firm a learning organization, managers should
reinforce interdependence and reduce boundaries
avoid the use of cross-functional teams
increase the degree of departmentalization
penalize mistakes
The concept that some leadership attributes will work in some situations but not in others can be described by the
behavioral theory
contingency theory
tactical theory
leadership effectiveness theory
In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor s product, motorcycling, and other legal activities outside of work.
lifestyle discrimination
defamation
invasion of privacy
constructive discharge
According to the job characteristics model, autonomy is defined as the degree to which
a job provides the worker freedom, independence, and discretion
a job has an impact on the lives or work of other people
a job generates direct and clear information about performance
a job requires completion of a whole and identifiable piece of work
In performing a SWOT analysis, which of the following would be considered as a threat?
Increased product demand
Recognized brand
Competitors
Lack of a strategic plan
As a university student, your institution s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________.
socially image conscious
fulfilling its social obligation
socially aware
socially responsive
Which of the following is ISO 14000 primarily concerned with?
Continuous improvement management
Time management
Quality management
Environmental management
During the implementation of a project, which of the following should be the primary focus of a consulting firm?
The correct project software
People management skills
Tools and materials availability
Application of the learning curve theory
What can affirmative action assist organizations in achieving that diversity initiatives cannot?
Correcting specific problems of the past
Increased productivity
Maximizing creativity
Maximizing workforce commitment
The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?
affirmative action
adverse impact
race norming
monetary damages and jury trials
Adoration of a charismatic leader by followers can lead to
greater understanding of the company mission
difficulty in developing a successor
a competitive work environment
limiting suggestions of fixes and improvements
An example of control criteria that can be used in any situation is ________.
number of calls taken per day
client requests completed per hour
employee satisfaction
average time to process paperwork.
Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary s new employer use?
Information presentation
On-the-job training
Simulation
Organizational development