Question 1
Spreading employee schedules over a longer day makes it easier for supervisors to manage their employees.
True
False
5 points
Question 2
Cultural diversity exists when two or more cultures exist within an organization
True
False
5 points
Question 3
When supervisors delegate duties, they are no longer accountable for how they are executed
True
False
5 points
Question 4
Six sigma approaches to quality improvement rely on statistical techniques, simulations, and experiments to decrease variation in output and eliminate waste.
True
False
5 points
Question 5
Decentralization empowers employees to act quickly to solve customers’ problems
True
False
5 points
Question 6
Improper timing can be a barrier to communication if the receiver is upset, agitated, or improperly prepared to communicate.
True
False
5 points
Question 7
Offshoring is primarily a trend in manufacturing because it is more difficult to find appropriate foreign workers in service functions such as computer programming, data entry, claims processing, and call center work.
True
False
5 points
Question 8
Homogeneous assignment is a control principle.
True
False
5 points
Question 9
Management is both a set of activities and a team of people.
True
False
5 points
Question 10
Accepting a delegated task makes you accountable for it.
True
False
5 points
Question 11
Where an MIS exists, supervisors have the primary responsibility to make certain that it serves their needs.
True
False
5 points
Question 12
Informational meetings promote cooperation among group members by conveying the reasons behind changes that will be necessary in the future.
True
False
5 points
Question 13
Programming a computer is an example of a technical skill.
True
False
5 points
Question 14
Management by exception is an organizing principle
True
False
5 points
Question 15
Assigning tasks to subordinates may be limited by their existing job description and links to pay scales.
True
False
5 points
Question 16
The first step in decision making is to list restraints
True
False
5 points
Question 17
The control process is completed when deviations are detected.
True
False
5 points
Question 18
The act of delegating a task creates a duality of both responsibility and accountability regarding its execution.
True
False
5 points
Question 19
One way to help you prepare written messages is to outline their content before you write them.
True
False
5 points
Question 20
Delicate subjects, such as reprimands, are best handled through written communication.
True
False