(Terminology) Match the following lettered terms on the left with the appropriate numbered description on the right.
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a. Appraisal cost |
1. Method to rank causes of variation in a process |
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b. Benchmarking |
2. Review of product design, manufacturing processes and controls, quality documentation, and records |
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c. Control chart |
3. Technique to identify uncommon variations or errors in a process |
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d. Grade |
4. Cost incurred for monitoring and compensating for mistakes |
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e. Pareto analysis |
5. Graphical method of documenting when a process is in or out of control |
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f. Quality |
6. One combination of different product or service characteristics included to satisfy different customer needs |
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g. Quality audit |
7. Process of investigating how other firms conduct business |
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h. Quality control |
8. Effect of meeting or exceeding customer needs |
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i. Statistical process control |
9. Product or service characteristic relating to meeting the most customer needs at the lowest price |
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j. Value |
10. Policy and/or practice designed to eliminate poor quality |