Balanced Scorecard
E 1. Biggs Industries is considering adopting the balanced scorecard and has compiled the following list of possible performance measures. Select the balanced scorecard perspective that best matches each performance measure.
|
Performance Measure |
Balanced Scorecard Perspective |
|
1. Residual income |
a. Financial (investors) |
|
2. Customer satisfaction rating |
b. Learning and growth (employees) |
|
3. Employee absentee rate |
c. Internal business processes |
|
4. Growth in profits |
d. Customers |
|
5. On-time deliveries |
|
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6. Manufacturing processing time |
|